Whenever you encounter a bug in Nuvola Apps, don't hesitate to report it. First of all, it is necessary to submit your issue to the right place.
If you have trouble with with Tiliado.eu website (tiliado.eu domain), your Tiliado account and memberships, contact Tiliado support.
If you have trouble with Tiliado Repositories, Tiliado Repository Installer and installation of Nuvola Apps from legacy Ubuntu/Debian/Fedora packages provided by Tiliado Repositories, report your issue at Tiliado Repositories bug tracker.
If you have a feature request, create a ticket in our bug tracker. Please describe your requested feature thoroughly.
It might be helpful to look at the Nuvola Apps documentation first. If you would like to know which optional features are available and how to enable them, see the description of Nuvola Apps features.
If you use the official flatpak builds of Nuvola Apps installed from the Nuvola Apps Repository Index, you are eligible for user support free of charge. In that case, follow the Bug Reporting Guidelines to create a new bug report.
If you use the official Ubuntu/Debian/Fedora packages of Nuvola Apps installed from the Tiliado Repository, you are also eligible for user support free of charge. In that case, follow the Bug Reporting Guidelines to create a new bug report.
Unfortunately, Nuvola Project does not have enough neither human nor financial resources to support third-party builds free of charge. Investigation of issues of these build is often tedious and very demanding as Nuvola Project does not have these builds under control and cannot guarantee that they have been built properly and use a complete set of correct runtime dependencies.
However, the Nuvola Apps core developer, Jiri Janousek, offers pre-paid support contracts (generally $60 USD for the first hour, including a setup fee, and $40/hour afterwards). Click here to send a quote. Alternatively, you can contact the customer care of your distributor, if there is any.
Having trouble? We'd like to help! Search for information in the archives of the Nuvola Player Users mailing list, or post a question.